FAQ
Do
you charge sales tax?
If
you are a resident of Indiana, then a 7% sales tax will be added onto your
order at the time of checkout. If you are not a resident of Indiana, then no
sales tax is charged.
Why
are there different Shipping/Return policies per product sku?
The
last two digits of each sku determines the distribution center for that
particular product. In this way, different distribution centers establish
their own policies regarding shipments and returns.
What
if I want to return an item ?
The
first step you need to take if you want to return an item is to contact us
either through e-mail or the form available on the contact page of this site or by phone (317)867-1612 or (724)312-4605.
Next review the return policies for various products which are listed below.
Return Policies
For products with the
sku ending in "HL": These
products must be returned within 15 days from the shipping date. If returned
within the 15 days there is no restocking fee. If an item is damaged
there will be no fee for a second shipping. Please send an email to sheryl@thegiftsofinspiration.com
and then send the item to be returned to:
Daugherty Enterprises, LLC
ATTN:
Return Department
634 Chestnut Pl.
Secaucus, NJ 07094 USA
For product sku's ending
in "BG": There are no refunds on
personalized products. If a spelling error was made on our part, please
e-mail us within 2 days and we will issue a return authorization number and
arrange shipping for you to exchange the item at no charge to you.
To return other items,
please send an e-mail within 3 days of receipt of your order and we will give
you a return authorization number to mark on your package for a refund or an
exchange.
For product sku's ending
in "EL": Please send an email to sheryl@thegiftsofinspiration.com
and wrap the item to be returned in a bubble wrap to avoid damage.
Print in large letters, "Hand Cancel" on the outside of the envelope
and send to :
Daugherty
Enterprises, LLC
c/o
D. Corse
ATTN:
Returns
1803
Milwood Lane
Lynn
Haven, FL 32444
*All returns must take
place within 30 days of the invoice date.
For Product sku's
ending in "RG":
We offer a 20-day money back or replacement guarantee.
Try any of our products for 20 days. If you are not completely
satisfied, we will replace the item with an item of equal value or refund your
purchase price, a 20% restocking fee applies after 20 days.
We do not cover any return shipping cost.
For Product sku's ending in "HP": We offer a 3 day period for you to look over the collectible estate jewelry that you ordered and decide if it is right fo you. If you wish to return it within that three day period, we will issue a refund less shipping costs. Please email or call sheryl@thegiftsofinspiration.com for information on how to return merchandise.
For product sku's beginning with the letters "JD" 100% Satisfaction Guarantee and Exchange Policy - We stand behind our products and are proud to offer a 100%
satisfaction guarantee on any defective or damaged merchandise. Our guarantee includes exchanges only. No refunds
are available on personalized items. PERSONALIZED merchandise cannot be returned or exchanged. Dated items
cannot be returned or exchanged for any reason after event date, regardless if they are defective or damaged, as JDS
cannot be responsible for the use of the merchandise. Items without personalization may incur a restocking fee. JDS will
gladly reimburse return shipment costs of authorized exchanges/returns (non-personalized merchandise returned for credit
will not qualify for shipping reimbursement). Express shipping costs will not be reimbursed; only ground services will be
reimbursed. JDS will pay to ship authorized replacements via UPS ground service only. Please place your gift order at
least 3 weeks prior to event date; this will help alleviate *Rush-Shipping charges. Please inspect goods IMMEDIATELY.
Any defects or damages MUST be reported within 10 business days of delivery date No Exceptions. All merchandise
returns/exchanges must have an RA NUMBER.
To obtain an RA# (return authorization number), follow these simple steps:
1. Call 800-972-3691 and ask to speak to the returns department to discuss your options and receive your RA#
2. Place the RA # given on the outside of the box you are returning so it can be seen clearly by the returns
department in our offices. RA shipments must be returned within 10 business days of RA approval.
PLEASE NOTE: Any package arriving without a return authorization number clearly written on the exterior of the
package will be returned to sender at the cost of the sender
3. Be sure the item you are returning for inspection is packaged properly as JDS is not responsible for further
damages due to improper return packaging. Items returned with insufficient packaging will be refused and
returned at the cost of the sender.
4. You are encouraged to ship your return via a track-able source, as JDS cannot be responsible for merchandise
lost in transit.